FAQ

FAQ’s

Frequently Asked Questions

FAQ

All about kash karnival

How to Download

Android and iOS versions can be downloaded from www.kashkarnival.com.au/main-download

Please ensure that your device meets the minimum specification requirements. This information is available on the download page of the Kash Karnival website.

Installation instructions on how to install the APK on Android devices can be found here: https://www.kashkarnival.com.au/download/#install-instructions

Is there a PC version?

Unfortunately, no, there is not. The Kash Karnival has been designed to be played and enjoyed exclusively on Android or iOS devices.

FAQ

payments & orders

How do i verify my ID

Identification documents must be submitted from within the Kash Karnival app via the Shufti Pro ID Tool.

The overall process can take up to 10 minutes and has 3 simple steps:

Step 1: Face Recognition

Step 2: ID Document Verification

Step 3: Address Verification

Approved applicants will be notified if they’re approved or rejected instantly via the Shufti Pro interface. Please ensure you do not shut down or leave the Shufti Pro app during the submission and verification process. Once the submission is verified and approved, players will have immediate access to all features of the Kash Karnival.

Rejected applicants may resubmit verification documentation again at any time.

How do i set up a payment method?

After completing your Identify Verification, through ShuftiPro, you will be prompted to select from a range of available payment gateways. If you wish to access the payment details at a later date this can be done from the ‘My Account’ section of the Kash Karnival website.

FAQ

in game items

What are Kash Coins

When you first play Kash Karnival you are given 5,000 Kash Koins for free and these allow you to try any game in Kash Kingdom.

Free accounts can convert to a paid account at any time and once a player has made their first deposit their free Koin balance will be reset to the value of the amount that they have deposited.

What are Booster Cards?

Booster cards can be used in games at the start of a level which give you more power-ups during your game. They come in 5 levels: Normal, Big, Mega, Epic & Royal.

These cards also come in Booster Packs which have 3 sizes: Silver (3 cards), Gold (5 cards) & Diamond (8 cards). The better the card pack, the better the booster cards!

FAQ

account management

How do i close my account?

If you would like to deactivate your account, you can find the option from the ‘My Account’ section on the Kash Karnival website. Closing an account will require the player to confirm via email to ensure account security. 

Closed accounts can no longer grant the player access to the Kash Karnival app. If a player wishes to return to the application they are required to (a) sign up for a new account and agree to all terms and conditions outlined or, (b) contact Staff Admin for an appeal regarding the reopening of a closed account at help@kashkarnival.com.au.

How do i self-exclude?

We hope that every customer enjoys Kash Karnival responsibly, but we understand that you might want to opt for self-exclusion. You can exclude yourself on either a temporary or permanent basis and can include options to prevent access to your account and betting services during the exclusion period.

Players can visit the ‘Self-Exclusiontab available in the ‘My Account’ section of the Kash Karnival website and opt-in for either a 6-month or Permanent exclusion from the Kash Karnival game. Any person requesting self-exclusion will be supplied with appropriate self-exclusion information and guidance as to how to apply for these self-exclusion arrangements. 

Royal Wins will take reasonable steps to prevent the use of existing accounts or opening new accounts by that player. To learn more about self-exclusion, or apply for self-exclusion, please contact our support email at help@kashkarnival.com.au

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